Do you need help? We are always by your side

At Overdrive, your comfort and safety are our priority. Our customer service is designed to provide you with a hassle-free rental experience, offering quick support and tailored solutions wherever you are in southeastern Sicily

Comprehensive, round-the-clock support

Whatever your need, our team is here to help you with:

Immediate roadside assistance

Wherever you are, we intervene quickly to solve any inconvenience.

Reservation support

Changes, cancellations or extensions, we are here to make your life easier.

Technical Assistance

Doubts about the vehicle? We provide you with clear instructions and quick solutions.

Our contact channels

You can reach our team via:

Direct telephone

Active 24/7 +39 3894323215

E-mail

overdrivepozzallo@gmail.com

Real-time chat

Available on our website.

Online contact form

Fill out the form

No matter how you prefer to communicate, our priority is to respond quickly and professionally.

Frequently Asked Questions (FAQ)

Before contacting us, take a look at the most common questions:

How roadside assistance works

In case of emergency, call our 24/7 support number. We will send you the support you need right away.

Can I modify an existing reservation?

Yes, contact us with details and we will help you make the necessary changes.

What happens in case of damage to the vehicle?

Our team will guide you through the insurance management process to resolve the situation.

Will the vehicle be sanitized before my use?

Yes, all our vehicles are sanitized and sanitized after each rental, ensuring maximum safety.

What happens if I return the car late?

We encourage you to contact us as soon as possible. Additional charges may apply based on hours of delay.

Can I request a specific vehicle?

We will always try to accommodate your preferences, but the availability of a specific model cannot be guaranteed.

Is the second driver free or are there additional costs?

The second driver is free of charge there is no additional charge

Are fuel costs included?

No, vehicles are delivered with a full tank of gas and must be returned in the same condition.

Can I rent the 9-seater minivan with a B-category driver's license?

Yes it is possible.

What documents are needed for rental?

Valid ID, a driver’s license and a credit card in the main driver’s name are required.

Can I add a secondary driver?

Yes, you can add a secondary driver by paying an additional fee. Remember to provide his or her documents as well.

Do you offer child seats?

Of course! We can provide child seats or booster seats upon request. We recommend that you indicate this need at the time of booking.

How can I extend the rental period?

What should I do in case of an accident?

In the event of an accident, call our helpline number immediately and follow the instructions to fill out the accident report form.

Can the vehicle be picked up or delivered to a different location?

Yes, we offer flexible pickup and delivery options. Contact us to check availability and additional costs.

What are the terms for cancelling a reservation?

You can cancel free of charge up to 72h in advance. For late cancellations, penalties may apply.

Can I apply for additional rental insurance?

Yes, we offer additional insurance options to provide more coverage and peace of mind during your trip. Contact us to find out the details and choose the solution that best suits your needs.

Do you need a credit card to make a reservation?

it is possible to rent paperless. After making a reservation through the site you will be contacted to arrange payment.

Your peace of mind is our goal

With Overdrive, you are never alone: our customer service team is always ready to support you. Whether you have an urgent problem or a simple question, our experienced team is here to help you enjoy your trip worry-free.

Book now

Monday/Sunday: Open 24 hours	Open 24 hours